Privacy Policy

Introduction

Dickens Media ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dickensmedia.com or engage our services. By using our website, you agree to the terms of this policy.

Information We Collect

We may collect the following categories of information:

• Contact information, name, business email, phone number, and company name when you submit forms, book a call, or correspond with us.
• Service data, information you provide in the course of an engagement, including target audience criteria, messaging, and campaign assets.
• Usage data, anonymized analytics about how visitors interact with our site (pages viewed, referrer, device type).
• Cookies and similar technologies, see "Cookies and Tracking" below.

How We Use Your Information

We use the information we collect to:

• Deliver, operate, and improve our outbound and lead-generation services.
• Respond to inquiries, schedule calls, and provide client support.
• Send relevant business communications (you may opt out at any time).
• Comply with legal obligations and protect our rights.

Cookies and Tracking

Our site uses cookies and similar technologies to remember preferences, measure site performance, and improve the experience. You can disable cookies through your browser settings, though some site features may not function correctly without them.

Third-Party Services

We work with vetted third-party providers (for example, scheduling tools, email and calling infrastructure, and analytics platforms) to deliver our services. These providers process information only on our behalf and are bound by contractual confidentiality and security obligations.

Data Retention

We retain personal information only as long as necessary to deliver our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing activities. To exercise any of these rights, contact us using the details below. We will respond within the timeframes required by applicable law.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security of data transmitted over the internet.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the revised policy.

Contact Us

Questions or concerns about this Privacy Policy or our practices can be directed to info@dickensmedia.com. Dickens Media is based in Boston, Massachusetts, USA.