Terms of Service

Acceptance of Terms

By accessing or using the Dickens Media website at dickensmedia.com or any services we provide ("Services"), you agree to be bound by these Terms of Service. If you do not agree, do not use the site or the Services.

Services Description

Dickens Media is a Boston-based lead-generation agency providing outbound marketing services, including multichannel outreach, cold calling, cold email, and program management for B2B and building product brands. The specific scope, deliverables, and fees for any engagement are defined in a separate written agreement or statement of work between Dickens Media and the client.

User Responsibilities

You agree to:

• Provide accurate, complete information when engaging with us.
• Use the site and Services only for lawful purposes.
• Not attempt to disrupt, reverse-engineer, or gain unauthorized access to the site or any of our systems.
• Comply with all applicable laws, including anti-spam, telemarketing, and data-protection regulations relevant to outbound communications.

Intellectual Property

All content on this site, including text, graphics, logos, the Dickens Media name, the proprietary sync technology, and dashboard interface, is the property of Dickens Media or its licensors and is protected by U.S. and international intellectual-property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Client Materials

You retain ownership of any materials, data, or trademarks you provide to us in the course of an engagement. You grant Dickens Media a limited license to use those materials solely for the purpose of delivering the Services described in your agreement.

Limitation of Liability

To the maximum extent permitted by law, Dickens Media will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the site or Services, including lost profits or lost business opportunities. Our total aggregate liability for any claim arising under these Terms is limited to the fees paid by you to Dickens Media in the three (3) months preceding the event giving rise to the claim.

Disclaimers

The site and Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the site will be uninterrupted or error-free, and we make no guarantees about specific business outcomes outside of what is explicitly stated in a signed engagement agreement.

Termination

We may suspend or terminate your access to the site at any time for any reason, including violation of these Terms. Termination of an active Service engagement is governed by the terms of the underlying agreement between the parties.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-laws principles. Any disputes arising from these Terms or your use of the Services will be resolved exclusively in the state or federal courts located in Suffolk County, Massachusetts.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.

Contact

Questions about these Terms can be directed to info@dickensmedia.com. Dickens Media is based in Boston, Massachusetts, USA.